1. GENERAL PROVISIONS
1.1. This Privacy Policy (hereinafter referred to as the "Policy"), Çağalayan Mah. 2045 sk. Sultan Konagi A Blok No:6 Daire: 2 Muratpaşa / Antalya, www.royalholidayservices.com and its affiliates (hereinafter referred to as the "Company").
1.2. The Company reserves the right, at its sole discretion, to make any changes to this Policy at any time and without special notice in this regard. The new version of this Policy will enter into force upon its publication on the Site. Continuing to use the Service, the User confirms his consent to comply with the terms and conditions of the Policy in its current version. The Company recommends Users to review the Policy more often to ensure that the User understands the terms when using the Service. If the User does not agree with the terms of the Policy as amended by the Company, he will not have the right to use the Service.
1.3. This version of the Policy shall enter into force on 31.12.2025 and shall remain valid until the approval of the new version.
2. COLLECTION OF INFORMATION
2.1. The Company receives the following information about Users during the use of the Service:
2.2.1 When transfers are ordered through the Service or when the Service is used by the traveller, information about Users may include.
name
company or sole entrepreneur name,
details of the company or sole entrepreneur registration (including VAT numbers),
e,
telephone number
The Service will not access and process the payment information of Users (bank card details, bank account details, etc.) in any way during the ordering of transfers by Users or the use of the Service as a passenger.
2.3. The Company may collect and process information by providing information about Clients to its subsidiaries, affiliates or contractors who have concluded service agreements with the Company, including the requirement to process the above data.
2.4. The Company may transfer data on Users (in particular, in connection with the completion and / or payment of Transfers) if the Company believes that it is required by applicable law, regulations, valid contract, court proceedings or a request issued by a public authority, or if such information must be disclosed for the resolution of dispute situations, in case of any claims and disputes, to ensure the safety of Users or the Service in connection with the receipt of services and others within the scope of the Service.
2.5. Information about Users may be provided by the Company to third parties in connection with events such as a merger or sale of the Company's assets, financing and acquisition of all or part of an enterprise, or during negotiations.
2.6. The Company may disclose information to third parties in cases not expressly provided for in this document, provided that the User authorises the disclosure of his/her information.
3. STORAGE AND DISPOSAL OF INFORMATION
3.1. The Company stores the information contained in the User's Personal Account and other data about the User until the Personal Account is deleted by the User or the Service receives the User's request to delete the Personal Account. For operational purposes to comply with applicable laws, User support, service quality improvement, research and analytics, direct marketing and any other legal, financial, insurance and other requests related to the use of the Service, the Company retains all information about Users that may be received in accordance with this Privacy Policy, including information about transfers and payments of Licence Fees, as well as information about the devices used for the use of the Service, for the duration of the term. Use of the Personal Account for 7 (seven) years after deletion of the Personal Account. Upon expiration of this period, the Company will delete or anonymise such information in accordance with the relevant legislation.
3.2. Users may at any time send a request to delete the Personal Account. Upon receipt of such a request, the Company will delete all information about the User, except for the information that needs to be retained, and restrict access of third parties, including Service Users, to the data about this User remaining in the Service. Users understand that even in case of deletion of the Personal Account, information about the User may be provided at the request of third parties, in particular in case of any conflict situation related to the completion or payment of the Transfer, to ensure the security of Users or the Service, prevention or investigation of any fraud cases, etc.
4. ACCESS AND MODIFICATION OF INFORMATION
4.1. Users can change the name, phone number and e-mail address specified in the Personal Account. The Personal Account also contains the history of placed orders and accepted Transfers (completed and incomplete for any reason), as well as the User's rating on the Service.
4.2. Requests for the receipt of any User information, making changes if the information specified in the Personal Account is not correct, deletion of the Personal Account and refusal to receive marketing information from the Company can be sent to info@royalholidayservices.com.
5. GUIDELINES
5.1. The Company's website uses "cookies".
The information received by the Company through cookies helps to provide services in the most appropriate way. By using this website, the User agrees to place cookies on his/her device in accordance with the provisions of this Agreement. If the User does not agree to the use of cookies by the Company, the User is required to customise the settings of his/her browser to Control or Disable cookies on the User's device, respectively, or to exit this website.
5.2. Information about cookies.
Cookies are small text files downloaded by the User's internet browser to his/her computer/tablet, phone or any other device used by the User to access the website. Cookies are used to ensure a personalised experience of site use and comfortable navigation on the site. They help to monitor the most visited web pages, determine the efficiency of advertisements and web searches and give an indication of User behaviour, thus contributing to the improvement of the communication tools and products offered to Users. Cookies also help the User not to lose the data inserted in the request form when the site page is refreshed. The cookies stored by the Company on the website do not contain any data to identify the User. Please note that the Company does not guarantee that the Company's website will function correctly in the User's browser if the User disables the cookie storage option.
5.3. Cookies used.
The Company uses the following types of cookies:
(A) Performance cookies.
These cookies collect information about the use of websites, for example, information about the most visited by the user pages of the site. They can be used by the Company for the optimisation of websites and ease of navigation. These cookies are also used by the Company's affiliates to establish the fact of a visit from the affiliates' site to the site; a fact of the use of the website's services. Performance cookies are not used for the collection of personal data of the website User. All information collected by such cookies is for statistical purposes and remains anonymous.
(B) Functionality cookies.
These cookies help websites to remember the choice made by the User when browsing the website. Such cookies may also be used to remember settings such as the font type and font size of text and other adjustable parameters of the website. Functionality cookies may be used to keep track of the Company's recommended services and videos to prevent their repetition. Functionality cookies help the User not to lose the data inserted in the request form on the website. The information provided by functional cookies does not enable the User to identify and track the User's experience on websites not related to the Company.
(C) Advertising cookies.
These cookies save data on User actions on the web, including visits to sites and pages, and data on links and adverts clicked by Users to navigate. This is necessary in order to display on the websites the content most targeted for the User and to provide the opportunity to present advertising or other information most relevant to the User's interests. The Company, together with third parties, including technological partners and service providers, participates in advertising aimed at the interests of Users, delivering advertising and personalised content that, in the Company's opinion, will be of interest to the User.
5.4. Cookie management.
Most web browsers are pre-set to accept cookies. The User can change the settings to block cookies or receive notifications by the browser when such files are sent to the device. There are several ways to manage cookies. To learn more about how to set or change browser settings, please read the browser manual. Please note that some personal services may not be delivered to the User and the User who chooses such settings may not have full access to all parts of the website.
5.5. Duration of storage of cookies.
Some cookies work from the moment the User accesses the site until the end of a certain session in the browser. These files become useless and are automatically deleted when the browser is closed. Such files are called session cookies. Some cookies are also saved on the device between sessions in the browser and are not deleted after the browser is closed. Such cookies are called persistent cookies.
5.6. Additional terms and conditions.
The terms of this policy apply to all websites of the Company, regardless of how the User accesses the network. By accessing the website, the User accepts the terms of the Policy each time he visits the site with any device. Any changes to the Policy will be posted here.
This Policy may be modified and/or supplemented by the Company at its sole discretion without any specific notice. This Policy is an open and publicly available document. The current version of the Policy is available on the web at wwwroyalholidayservices.com. The Company advises Users to regularly check the terms and conditions of this Policy for any changes and/or supplements.
By using this site you agree to our cookie policy.
